Barnes and Noble

so I go to barnes and noble yesterday trying to return two books that have never been read. I was told no because I did not have my reciept, I told her I didnt want my money back I just wanted different books. The person working in the store then printed out a paper with the policy on it and stuck it in my face. I sent this email to the company...

I was at the merced, CA store today and attempted to return two books.
I was told my the lady working in the store that I cannot return them
because without a recipt they will not take it. I did not want my money
back I wanted to exchange for something different. this was a gift I
did not want or need. this is a ridiculous policy. Being a college
student I shop at Barnes and Noble often but with this policy I will no
longer shop there. My family will no longer shop at Barnes and Noble
either. again I would like to know why this policy is put into place.
I believe that if a company sells a product, it should be backed up
whether it is defected or the person is not satisfied, I guess Barnes
and Noble does not believe in honest business.

this was there reply to me

Thank you for your email regarding our returns guidelines. At Barnes &
Noble, we are strongly committed to making every aspect of our business
customer-friendly, and I can assure you that this commitment extends to
our returns guidelines.

On par with other retailers, we regularly review and update our existing
policies. This return policy is not new to us, but simply an expansion
of a program we have had in place in many areas of the country. While it
is consistent with the type of product that we sell, we will continue
monitoring customer feedback and keep your comments in mind as we
periodically review these and other operating guidelines.

If I can be of any assistance in the future or you would like to discuss
this further, please contact me directly at 800-422-7717.

what a bunch of crap... do they even care? I do not believe so. please do yourself a favor and do not shop at barnes and noble, shop online or in a local, independently owned book store. Being a college student I will never shop at barnes and noble ever again. Has anyone else had this problem or anything like it?